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Frequently Asked Questions

Apply a pea-sized amount into each affected area and massage until your skin feels dry. Our gel can be used when you have joint or muscle pain, or for preventative purposes, such as before a run, a long drive or day at work, or any rigorous training regimen.

Get more tips for how to apply Relief Gel here

We recommend your personalized Recovery Kit based on the answers you provide in our short questionnaire Each Recovery Kit comes complete with the PainFix Relief Gel, Restore Patch and Strong Body exercises.

Our exercises are tailored to the body area you choose to focus on.

The number of PainFix Restore Patches recommended will also change based on the severity and duration of your problem. One box set of Restore Patch contains 5 individual patches, for 5 days’ use. Typically, one box set is suggested for less severe issues and 2 box sets for 10 days’ use is suggested for more chronic problems.

If your problem has been with you for more than 12 weeks, it is considered chronic and we will recommend a monthly subscription to our Recovery Kit. With a subscription, we will send you a new 10-day supply of Restore Patches and a new Relief Gel each month to ensure you’re always building on the improvements you made in the previous month.

We recommend you keep the Restore Patch on for at least 8 hours, preferably between 12 and 15 hours. The Restore Patch gradually releases its ingredients during that time, and can also provide support to your body throughout your day. Each PainFix Restore Patch set contains 5 individual patches for 5 days of use.

Learn more about How To Apply the PainFix Restore Patchhere.

Our formula contains a herbal extract made from Chinese herbs, which results in a golden brown hue to our products. Once fully absorbed into the skin, our products should not stain your clothing.

The smell of our products is slightly minty, with herbal undertones but without an overpowering scent that you might find with other menthol-based OTC topical creams.

The formulas used in our products were originally developed over centuries by ancient Chinese physicians. We believe that the development process followed a similar process to what the great scientist Carl Sagan described here when he spoke about the potential benefits of folk medicine. Kung fu and pain relief medicines in China developed closely together. In fact, advances in this area of Chinese medicine can be seen as a form of early military technology that gave an edge to ancient soldiers and fighters.

Some ancestors of our company founders trained at the Shaolin Temple in China. The legend is that various formulas was learned there. Then, for nearly 90 years after, these formulas was used successfully on thousands of patients in clinics in Southeast Asia. PainFix modernized one of these formulas to develop our Relief Gel and Restore Patch.

PainFix can help with relieving muscle, joint, soft tissue (e.g. ligaments, tendons) problems. Common issues that our customers face are lower back pain, sports injuries, muscle spasms, tendinitis, stiff necks, shoulder pain and knee pain. PainFix can also be used as part of your preventative or maintenance routine, for example before an intense workout or at the office to support your back. For best results, use our products as part of a personalized Recovery Kit that comes with targeted physical therapy exercises. Answer our short questionnaire to get personalized relief now.

Our products are listed with the FDA under the OTC monograph for active ingredients that are Generally Recognized as Safe and Effective (GRASE) for their indication. Our NDC labeller codes issued by the FDA are: PainFix Restore Patch – NDC 72749-000-00 and PainFix Relief Gel – NDC 72749-001-00. The assignment of an NDC does not denote approval of the products by the FDA.

For most people, PainFix patches and gels will not result in any adverse side effects. If you have sensitive skin or think you may be allergic to any of our ingredients, please test a small amount on your skin before use. A small percentage of the public may experience itchiness or skin rashes. Some itchiness is to be expected, but if more serious rashes develop, stop using the product immediately and consult your doctor if the symptoms don’t go away in a few days.

Most of our users will start to feel relief pretty quickly after applying our products. A small number however, might feel some discomfort initially, but this should be temporary. As our exercises and products activate tight and underworked muscles around the injury, this may cause a buildup of lactic acid and some resulting soreness.

We want to make sure you’re happy with your experience with us! You can return our products within 30 days of receiving them for a full refund of the product cost, excluding any shipping and handling fees. Unfortunately, we cannot accept returns if the shrink wrap protecting each product box is opened, tampered with or removed since we will not be able to guarantee that the products have not been tampered with.

Please contact us at and let us know why you didn't get what you expected, and we will do all we can to make things right. Further information can be found in the Returns section of our Terms of Use

Yes! Any order over $40 shipped within the contiguous US will receive free shipping.

Once your order has been processed and picked up by the shipping courier, you will receive an email from us with tracking information. Please allow 1-3 business days for your order to ship due to processing time. Further information can be found in the Purchase of Products section of our Terms of Use.

We aim to ship all purchased Products within two business days of the date on which you placed your order. Once your order ships, orders should arrive in 3-8 business days. Weekends and holidays are excluded from processing and shipping times. You will receive an email with tracking information once your order has been picked up and scanned by the shipping courier.

We currently only ship within the United States. Any restrictions will be messaged during the checkout process if applicable. Further information can be found in the Delivery section of our Terms of Use.